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Managing & Claiming Security Deposits

Managing Security Deposits

How to Set Up a Security Deposit

Claiming Part of Your Security Deposit for Non-Airbnb Bookings

 

Managing Security Deposits

Security deposits are essential for protecting your property and addressing damages or missing items. They provide a simple and effective way to ensure accountability and handle unexpected situations. This article focuses on managing security deposits for non-Airbnb bookings.

What Happens Without a Security Deposit?

Without a security deposit, it can be difficult to recover compensation for damages or losses. Resolving these issues often becomes more complicated and time-consuming. In many cases, guests may not feel responsible for damages, and without a deposit in place, it’s challenging to claim costs through the booking channel.

By configuring a security deposit, you create a clear process for handling potential damages and safeguarding your property.

 

How to Set Up a Security Deposit

Setting up a security deposit is simple. Click on the article below for a step-by-step guide.
How to Add and Configure a Security Deposit 

 

Claiming Part of Your Security Deposit for Non-Airbnb Bookings

If you notice damages or missing items after a guest’s stay, follow these steps to manage the claim process effectively:

Steps to Follow

  1. Document the Issue
    • Take clear, high-quality photos of the damage from multiple angles.
    • Save relevant receipts or invoices for repairs or replacements.
  2. Communicate with the Guest
    • Explain the issue to the guest and specify the amount you plan to deduct from the deposit.
    • Share supporting evidence like photos, invoices, or repair estimates to justify the deduction and ensure compliance with all legal requirements.
    • Keep the guest informed at every step of the process to maintain transparency and avoid misunderstandings.
  3. Notify Holidu
    • Include host@holidu.com in all communications with the guest (emails or forward WhatsApp messages).
    • This keeps our team informed and ready to assist if necessary.
  4. Adhere to the Timeframe
    • The security deposit must be returned (or the claim resolved) within 14 days of the guest’s check-out date. We highly advise conducting the property check together with the guests, at the time of check-out, in order to avoid surprises on the guest’s side.
    • Communicate any deductions clearly to the guest.

 

If you encounter issues related to security deposits, our team is here to assist you.

Contact Customer Support

 

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