How can I report damage caused by a guest for non-Airbnb bookings?

Security deposits help protect your property by holding guests accountable for damages or missing items. Without one, recovering compensation can be difficult. This guide covers how to manage security deposits for non-Airbnb bookings if any damage occurs after a guest’s stay.

Steps to Claim from a Security Deposit:

1. Document the Damage

• Take clear, high-quality photos from multiple angles.
• Keep receipts or invoices for any repairs or replacements.

2. Communicate with the Guest

• Inform the guest about the damage and the amount you plan to deduct from the deposit.
• Share evidence (photos, invoices, etc.) to back up your claim and maintain transparency.

3. Notify Holidu

• Be sure to include host@holidu.com in all guest communications (emails or WhatsApp messages).
• This ensures we’re kept in the loop and can assist if needed.

4. Adhere to the 14-Day Timeframe

• You must resolve or return the security deposit within 14 days of the guest’s check-out.
• To avoid any surprises, we recommend conducting a property check with the guest at check-out.

Need to set up a security deposit?It’s easy! Check out our step-by-step guide on how to Add and Configure a Security Deposit. If you need any help or run into issues with security deposits, feel free to reach out to our team!