What Can I Do if My Guest Violates the House Rules?

Sometimes guests may not follow the established house rules of your vacation rental, such as hosting unauthorized parties or exceeding the allowed number of guests. To minimize issues, we recommend clearly displaying your house rules inside the property, such as in a welcome book or a visible notice. This helps ensure guests are aware of the expectations from the start.

If a guest does violate the rules, follow these steps to address the situation effectively:

Step 1: Communicate Clearly and Calmly

Approach your guests calmly and clearly explain the issue. In many cases, guests may not be fully aware of the rules or their impact. A polite reminder, referencing your posted house rules, is often enough to resolve the situation.

Step 2: Involve Local Authorities (If Needed)

If the guest does not comply after your initial communication, or if the situation escalates (e.g., noise complaints, safety concerns), consider seeking support from local authorities. If you take this step, please inform us as soon as possible so we can document the issue and assist with communication on booking platforms if necessary.

Step 3: Formal Warning and Agreement Termination

If the violation continues, issue a formal written warning that clearly states the consequences of further noncompliance. If the guest still refuses to follow the rules, you have the right to terminate the rental agreement, which means the guest would be required to leave the property.

• Ensure you have proper documentation of all communication, including messages, emails, and photos if applicable.
• Inform us immediately so we can provide guidance and support.

Important Note

Some booking platforms may require you to refund guests for unused nights if the agreement is terminated early. Keeping thorough documentation of all incidents and communications will help in case of disputes.

By setting clear expectations and following these steps, you can protect your property and ensure a smooth hosting experience. Thank you for being a valued host.