What should I do if I cannot reach my guest?

If you’ve attempted to contact your guest through the provided methods but are still unable to reach them, follow these steps to resolve the issue:

1. Double-Check the Contact Details

• Log into your Holidu host account: Log in for hosts.
• Go to the Bookings section (located in the top right-hand corner) and ensure the contact details you are using (phone number, WhatsApp, or email) match those provided in the booking.

2. Try Multiple Methods

• WhatsApp: Send a quick message to the guest using the phone number provided.
• Call: If they don’t respond to WhatsApp, try giving them a call.
• Email: If an email address is available, email them.

3. Contact Us

If you’re still unable to reach your guest and their check-in is within the next 7 days, let us know!