Can I Respond to a Guest Review for an Airbnb and Booking.com reservation?

Responding to guest reviews is an excellent way to show appreciation, address concerns, and reassure future guests. With Holidu’s Review Response Tool, you can reply to guest reviews from Booking.com and Airbnb directly from your Holidu host account. Thoughtful responses enhance guest satisfaction and can boost future bookings.

How It Works

Step 1: Receive an Email Notification

Whenever a guest leaves a review on Booking.com or Airbnb, you will receive an email with the review details and a link to respond.

Step 2: Access Your Holidu Account

• Click the "Reply to Your Guest" button in the email.
• This will take you directly to your Holidu account, where you can write your response.

Step 3: Write and Submit Your Reply

• Acknowledge the guest's feedback – Thank them for their stay and mention any improvements based on their review.
• Address concerns professionally – Focus on solutions rather than disagreements.
• Use a welcoming tone – Future guests will read your response too!

Once you write your reply, the system will check for clarity and professionalism. If edits are needed, you will be notified before submission.

Step 4: Review & Publish

• Once submitted, Holidu will review your response to ensure it meets quality standards.
• Your reply will then be published under "Holidu" while maintaining the original meaning of your message.

 Important: Once a response is published, it cannot be changed.