Real Decreto 933/2021: Guest Registration in Spain

The Real Decreto 933/2021 is a Spanish law aiming to enhance security and prevent criminal activities within the vacation and car rental sectors. Under this regulation, Hosts and intermediary platforms such as Holidu must collect and report detailed information to the Spanish Ministry of the Interior about guests, properties, and bookings.

We've compiled answers to frequently asked questions to help you easily understand and comply with this decree.

When did Real Decreto 933/2021 come into force?

The law took effect on January 2, 2023, with a transition period until October 1, 2024. After this date, failing to comply or submitting incomplete information can result in fines.

How does Holidu comply with this new law?

As an intermediary platform, Holidu collects and securely stores necessary data about properties in Spain, including guest and booking details. Holidu automatically reports this information to the Spanish Ministry of the Interior (via the SES Hospedajes platform) within 24 hours after bookings become non-refundable.

What happens if a non-refundable booking is later cancelled?

Holidu will update the SES Hospedajes platform to cancel or withdraw the previously reported booking information.

Can I see a list of bookings Holidu has reported?

While there's no direct list available, you can verify reported bookings by checking confirmed and non-refundable bookings in your Holidu account. Cancelled bookings will have their data withdrawn from SES Hospedajes.

Why is Holidu required to report this data?

This requirement enhances security by enabling authorities to better monitor accommodation usage, contributing to increased safety for residents and visitors alike.

How does this affect me as a Host on Holidu?

If you have properties in Spain listed on Holidu, you must report guest and booking details within 24 hours after each check-in. Holidu simplifies this task through our online check-in feature.

Does this apply if I'm not a Spanish resident?

Yes. This regulation applies to all properties located in Spain, regardless of the host's residence or nationality.

Where do I report this data?

You must report data to the SES Hospedajes platform provided by the Spanish Ministry of the Interior. If your property is in Catalonia or the Basque Country, continue reporting to Mossos d'Esquadra or Ertzaintza, respectively.

What information must I report?

Key data includes:

• Host details
• Property details
• Guest information (including all guests in a booking)
• Booking/transaction details

Holidu automatically collects transaction data. However, you must gather additional mandatory guest information, including:

• Full names
• Date of birth
• Residency address
• Contact details (phone or email)
• ID type and number (for adults)
• “Soporte” ID number for guests with a Spanish ID (NIF or NIE)
• Relationship to minors (when applicable)

Guests complete this data via an online check-in form emailed by Holidu, accessible in the booking details.

What steps must I follow to submit this data through Holidu?

1. Register on the SES Hospedajes platform  here.
2. During registration, select "Send communications via webservice."
3. Activate the Guest Online Check-in feature in your Holidu account and choose your relevant authority (SES Hospedajes, Mossos d'Esquadra, or Ertzaintza).
4. Enter your login details from SES Hospedajes or the applicable regional authority.

Once set up, Holidu sends guest details automatically to authorities by 11:00 PM on the check-in day. Always ensure guest information is complete to avoid potential fines.

Do I need to verify guest details even if Holidu reports them?

Yes, you must ensure all mandatory guest details are collected and accurate. If information is missing, collect it directly from guests upon check-in.

I've activated Online Check-in—am I all set?

Ensure you selected SES Hospedajes (or the relevant authority) and provided the correct credentials. Confirm you've checked the "Send communications via webservice" box on SES Hospedajes.

Where can I find more information?

For further details, visit:

• Real Decreto 933/2021 official BOE publication

We hope you find this guide helpful and straightforward. Thank you for being a valued host.